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Privacy Policy

a) Information You Provide Directly

  • name and surname

  • shipping and billing address

  • email address

  • phone number

  • payment details (processed securely through third-party payment providers)

  • account login information (if you create an account)

  • messages you send to our customer service team

b) Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • browser type and version

  • device information

  • pages viewed and time spent

  • referring and exit pages

  • cookies and tracking data (see “Cookies” section)

c) Order and Transaction Information

  • products purchased

  • order history

  • returns and refunds information

  • preferred payment and delivery methods

We do not intentionally collect personal data from children under 16.

2. How We Use Your Information

We use your personal data to:

  • process and fulfill orders

  • deliver products and manage shipping

  • create and manage your customer account

  • communicate order updates and service messages

  • respond to support requests and inquiries

  • process payments and prevent fraud

  • improve our website, products, and customer experience

  • send marketing emails and promotional offers (only with consent, where required)

  • comply with legal obligations

3. Legal Basis for Processing (GDPR where applicable)

If you are located in the European Economic Area (EEA), we process personal data under the following legal bases:

  • performance of a contract (order processing)

  • consent (newsletter subscriptions, marketing)

  • legitimate interests (website improvement, prevention of fraud)

  • legal obligations (tax and accounting records)

You may withdraw your consent at any time.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • remember your preferences

  • keep your shopping cart active

  • analyze site traffic and performance

  • personalize content and ads

You can control cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third parties solely to operate our business, such as:

  • payment processors

  • shipping and logistics partners

  • IT service providers and hosting companies

  • email and marketing platforms

  • fraud prevention and analytics services

These parties are required to protect your information and use it only for the services they provide to us.

We may also share information where required by law or to protect our legal rights.

6. International Data Transfers

If your information is transferred outside your country, we take reasonable measures to ensure it is handled securely and in accordance with applicable data protection laws.

7. Data Security

We implement technical and organizational security measures to protect your personal information from:

  • loss

  • misuse

  • unauthorized access

  • disclosure

  • alteration or destruction

However, no system is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to:

  • fulfill the purposes outlined in this policy

  • comply with legal and tax obligations

  • resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

9. Your Rights

Depending on your location, you may have the right to:

  • access the personal data we hold about you

  • correct inaccurate or incomplete information

  • request deletion of your data (“right to be forgotten”)

  • restrict or object to processing

  • withdraw consent for marketing communications

  • receive a copy of your data (data portability)

To exercise your rights, please contact us using the details below.

10. Marketing Communications

You may choose to receive:

  • newsletters

  • promotional emails

  • special offers and product updates

You can unsubscribe at any time via the link in the email or by contacting us.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

We encourage you to read their privacy policies separately.

12. Children’s Privacy

Our services are not intended for individuals under 16.
We do not knowingly collect children’s personal information. If we become aware such data has been collected, we will delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date at the top will be revised accordingly.

We encourage you to review this page regularly.